Managed Services & Support

Expert rapid response to your questions, requests and issues

It can be very expensive to employ full-time employees that have the range of skills and experience to support your Oracle Enterprise Performance Management (EPM) system. BOOM Managed Services (BMS) provides a team of highly experienced resources available up to 24×7. What separates us from our competition is that we start working on your issues and requests immediately.

We offer two Managed Services solutions: 9×5 and 24x 7
Our Managed Services contracts are based on a subscription model. We do not require long term contracts like other companies. We are confident you will be satisfied with our services offering and delivery.

If customers are not satisfied with the level of services they receive, they can cancel with a 30 day notice. We value our customers and provide them with the best service possible. We have not had any cancellations. Customers can submit service requests via telephone, email and via support portal on our website or our partners website.

The following services are offered:

  • EPM Support services from 9×5 to 24×7 support
  • Remote Service Desk
  • Vendor Management
  • Patching Services
  • Disaster Recovery Testing
  • Monthly Maintenance Reviews
  • Storage Monitoring
  • Services Monitoring
  • Server & Application Logs Review and Management
  • On-site and Remote Technical Support
  • Upgrades & Migrations
  • Custom Services

Contact us for more information. or 800-750-7998

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